Terms and Conditions

In these terms and conditions the expressions “we, us and our” includes Pale Park Vineyard Limited (“PPVL”) and its directors, employees and agents.

The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.

We may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of our website from the date of the their publication on our website.

The conditions detailed below do not affect your statutory rights.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 and the General Data Protection Regulations 2016/679.

We use software on the website that collects statistics such as how many people are visiting the site, which pages they are looking at and how long they are spending on the site. This information is anonymous and is used only in order for us to understand visitor needs and improve the site.

We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by emailing us or phoning us on 07516 614184. Any inaccuracies will be corrected promptly. We will never disclose any information about you to any third party.

When you visit some areas of our website, a ‘cookie’ may be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.

Products

All goods are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.

Delivery

We use a reputable courier company to deliver orders, who will require a signature on delivery, if you are unlikely to be home you might prefer to use your work address. In the unlikely event that delivery is delayed, due to no fault of our own, we cannot accept responsibility. We are unable to deliver wine to addresses outside the UK. By placing an order of an alcoholic product you confirm that you are 18+ years of age, please ensure that there will be a person of 18+ available to sign upon delivery.

Back Orders

If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfill it, to wait for delivery.

Methods of Payment

We accept payment via PayPal or bank transfer. The total cost of your order is the price of the products including delivery charges.

Should you have any queries with your order, please contact us on 07516 614184 between 9am and 5pm Monday to Friday.

Claims

Claims for breakages or other damage must be made to the carrier at time of receipt and followed up in writing or by email to PPVL within three days of receipt.

We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

Cancellation Policy

We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Consumer Contract Regulations 2013 you may cancel your order at any time without reason within 14 days of delivery.

You may cancel your order, for any reason provided: -

You, or the recipient notifies us of your cancellation in writing/e-mail to the address on our "contact us" page within 14 days of delivery.

The goods remain unused and the packages or boxes remain unopened. You or the recipient retain and take reasonable care of the goods until you return them.

You return packaged item(s) to Returns at PPVL to the address on the "contact us" page.

Please be aware that you will be liable for the original and any postage/carrier costs incurred as a result of returning items to PPVL and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us in perfect condition.

Use of this Website

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

You must be at least 18 years of age to use our website.  By using our website you warrant and represent that you are at least 18 years of age.

Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any malicious computer software.

You must not conduct any systematic or automated data collection activities on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

Links to other websites

This website contains links to other websites that are operated by third parties. PPVL does not accept any liability over the content of these third party sites. The existence of these links does not constitute an endorsement of such websites and your linking to these sites is at your own risk.

Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any losses or gains arising out of a change in the value of an investment, whether realised or not.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Our details

The full name of our business is Pale Park Vineyard Limited. The best way to contact us is by using the form on our "contact us" page. If you wish to write, our address is Pale Park Vineyard Limited, Tackbear Manor, Marhamchurch, Bude, Cornwall, EX23 0HH, UK.